24) Which of the following statements regarding managers in today's world is accurate? A) Their age range is limited to between 30 and 65 years. B) They are found only in large corporations. C) They can be found exclusively in for-profit organizations. D) The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.	D) The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.
25) An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________. A) an assembly line worker B) a laborer C) a manager D) a salesperson	C) a manager
26) Supervisor is another name for which of the following? A) team leader B) middle manager C) first-line manager D) top manager	C) first-line manager
27) A ________ is an example of a first-line manager. A) division manager B) store manager C) regional manager D) shift manager	D) shift manager
28) Managers with titles such as regional manager, project leader, or division manager are ________. A) first-line managers B) top managers C) production managers D) middle managers	D) middle managers
29) ________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. A) First-line managers B) Top managers C) Production managers D) Research managers	B) Top managers
30) ________ have titles such as executive vice president, chief operating officer, and chief executive officer. A) Team leaders B) Middle managers C) First-line managers D) Top managers	D) Top managers
31) ________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them. A) Commanding B) Managing C) Planning D) Organizing	B) Managing
32) Which of the following is an example of an efficient manufacturing technique? A) cutting inventory levels B) increasing the amount of time to manufacture products C) increasing product reject rates D) meeting customers' rigorous demand	A) cutting inventory levels
33) Wasting resources is considered to be an example of ________. A) inefficacy B) ineffableness C) inefficiency D) ineffectiveness	C) inefficiency
34) An automobile manufacturer increased the total number of cars produced keeping the production cost the same. The manufacturer ________. A) increased its equity B) increased its efficiency C) increased its effectiveness D) increased its effability	B) increased its efficiency
35) Effectiveness is associated with ________. A) reducing inventory B) decreasing production time C) doing the right things D) doing things right	C) doing the right things
36) Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.	B) efficiency; effectiveness
37) In successful organizations, ________. A) high efficiency and high equanimity go hand in hand B) high efficiency and high effervescence go hand in hand C) high efficiency and high effectiveness go hand in hand D) high efficiency and high accessibility go hand in hand	C) high efficiency and high effectiveness go hand in hand
38) Henri Fayol, in the early part of the twentieth century proposed that all managers perform ________ functions. A) three B) four C) five D) nine	C) five
39) Today, the basic management functions include ________. A) planning, organizing, commanding, and coordinating B) planning, organizing, coordinating, and controlling C) planning, organizing, commanding, and controlling D) planning, organizing, leading, and controlling	D) planning, organizing, leading, and controlling
40) Establishing strategies for achieving organizational goals is a part of the ________ function. A) leading B) coordinating C) planning D) organizing	C) planning
41) Organizing includes ________. A) setting organizational goals B) hiring organizational members C) motivating organizational members D) determining who does what tasks	D) determining who does what tasks
42) A manager resolving conflict among organizational members is performing which of the following functions? A) controlling B) planning C) organizing D) leading	D) leading
43) Motivating subordinates is primarily associated with the management function of ________. A) planning B) organizing C) leading D) controlling	C) leading
44) The process of monitoring, comparing, and correcting is called ________. A) controlling B) planning C) leading D) organizing	A) controlling
45) ________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles. A) Henri Fayol B) Abraham Maslow C) Henry Mintzberg D) Peter Drucker	C) Henry Mintzberg
46) According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature. A) informational B) interpersonal C) technical D) decisional	B) interpersonal
47) The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles. A) interpersonal B) informational C) technical D) decisional	B) informational
48) Which of the following is an example of an informational role according to Mintzberg? A) liaison B) monitor C) negotiator D) resource allocator	B) monitor
49) Which of the following is not an example of an interpersonal role according to Mintzberg? A) figurehead B) leader C) liaison D) spokesperson	D) spokesperson
50) Which of the following is an example of a decisional role according to Mintzberg? A) monitor B) entrepreneur C) figurehead D) disseminator	B) entrepreneur
51) The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle-or top-level managers. A) leader B) figurehead C) negotiator D) disseminator	A) leader
52) Robert L. Katz proposed ________. A) three critical managing skills B) ten critical managing roles C) five traditional management functions D) six traditional management styles	A) three critical managing skills
53) Katz proposed that managers need ________ skills. A) technical, human, and financial B) human, empirical, and mechanical C) technical, interpersonal, and legal D) technical, human, and conceptual	D) technical, human, and conceptual
54) Technical skills include ________. A) experience gained by experiments that are used in performing managerial tasks B) job specific knowledge needed to proficiently perform work tasks C) the ability to work well with individuals and groups D) skills managers use to think and to conceptualize about abstract and complex situations	B) job specific knowledge needed to proficiently perform work tasks
55) Which of the following skills tend to be more important for first-line managers since they manage employees who produce the organization's product? A) human B) technical C) conceptual D) empirical	B) technical
56) Understanding building codes would be considered a ________ skill for a building contractor. A) human B) technical C) conceptual D) empirical	B) technical
57) Which of the following skills involves the ability to work well with other people, both individually and in a group? A) technical skills B) assessment skills C) planning skills D) human skills	D) human skills
58) Which of the following is true concerning the three managerial skills? A) Technical skills tend to be most important for middle-level managers. B) Conceptual skills are most important for lower-level managers. C) Human skills remain equally important to all levels of management. D) Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.	C) Human skills remain equally important to all levels of management.
59) Managers with good ________ know how to communicate, motivate and lead to get the best out of their people. A) human skills B) conceptual skills C) technical skills D) empirical skills	A) human skills
60) Conceptual skills involve ________. A) managing employees who use tools to produce the organization's products B) communicating with customers C) thinking about abstract and complex situations D) inspiring enthusiasm and trust among employees	C) thinking about abstract and complex situations
61) Which of the following changes has resulted in the shifting of organizational boundaries? A) digitization B) increased emphasis on organizational ethics C) increased competitiveness D) changing security threats	A) digitization
62) Increased accountability of employees is typically caused by ________. A) increased digitization B) increased emphasis on organizational ethics C) security threats to the organization D) discrimination concerns	B) increased emphasis on organizational ethics
63) Which of the following is true regarding a manager's job with respect to customers? A) Today, the majority of employees in developed countries work in product sectors. B) Managers have not yet recognized the importance of delivering consistent high-quality customer services. C) Managers must create a customer-responsive organization in order to survive successfully in today's environment. D) Employees play an insignificant role in delivering quality customer services.	C) Managers must create a customer-responsive organization in order to survive successfully in today's environment.
64) Social media is a communications tool which should not be used to ________. A) publish one-way messages from managers to employees B) connect with customers C) manage human resources D) tap into innovation and talent	A) publish one-way messages from managers to employees
65) From a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ________. A) accountability B) universality C) equitability D) sustainability	D) sustainability
66) Which of the following is true regarding the changes that a manager's job is undergoing? A) Managers practicing sustainability integrate economic, environmental, and social opportunities into the business strategy. B) Digitization hardly affects a manager's responsibilities. C) According to managers, employees contribute the least to the success of a customer service organization. D) Innovative efforts are exclusively important for managers serving in high-tech organizations.	A) Managers practicing sustainability integrate economic, environmental, and social opportunities into the business strategy.
67) Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. This principle is known as the ________. A) impartiality of management B) neutrality of management C) universality of management D) reality of management	C) universality of management
68) The universality of management means that ________. A) all managers in all organizations perform the four management functions B) all managers in all organizations perform the same quantity of managerial functions C) all managers in all organizations perform managerial functions in similar ways D) any manager can work in any organization and perform any management function	A) all managers in all organizations perform the four management functions
69) Which of the following types of managerial positions is most likely to involve clerical duties? A) supervisor B) regional manager C) project leader D) president	A) supervisor
70) Which of the following represents one of the challenges of management? A) enjoy relatively easy work B) support, coach, and nurture others C) have little influence on organizational outcomes D) have to deal with a variety of personalities	D) have to deal with a variety of personalities
71) Which of the following represents one of the rewards of being a manager? A) operating with limited resources B) receiving recognition in the organization C) motivating workers in chaotic situations D) doing duties that are more clerical than managerial	B) receiving recognition in the organization
1)Time should be consideren an__resourse a)abundant b)disminishing c) limited d)renewable	c) limited
2) one method to become more efficient in managing your time is to a) classify each activity or task A, B or C b)schedule more in one day than you can reasonably expect to finish c)enlist the aid of a management coach to keep you on task d)shorten deadlines	a) classify each activity or task A, B or C
3)Technology makes it easier to stay connected but____ a)there is always the risk of security b) it raises expectations on the part of those to whom we are connected c)technology fails, batteries lose power d) it also presents constant distractions, making it difficult to stay on task	d) it also presents constant distractions, making it difficult to stay on task
4)In today´s workplace__ a)women are more likely than men to be promoted B) Many employees perform work that in the past was considered managerial activities c)women tend to be more effective supervisors than men d)most organizations have eliminated the title of manager	B) Many employees perform work that in the past was considered managerial activities
7)As part of the orientation for her internship, Rebecca was informed that__are the people who direct the activities for others in an organization a)directors B) Managers c)subordinates d) line workers	B) Managers
8)The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations A) traditional committee structure B) traditional pyramid structure C) modern matrix structure D) flexible structure	B) Traditional pyramid structure
9) First-line managers are typically those who ________. A) perform the same work as the people they manage but earn more money B) are typically involved with producing the organization's products or providing its service C) are at the top of the organizational chart D) are the first persons new hires meet	B) are typically involved with producing the organization's products or providing its service
18) Kenneth is a vice president of operations. His position would be regarded as a ________. A) top manager B) supervisor C) middle manager D) first-line manager	A) top manager
19) Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work. Such an arrangement makes up a(n) ________. A) strategic partnership B) coalition C) organization D) affinity group	C) organization
20) Andrew is reviewing next week's orders, scheduling orders to machines, and assigning employees to run those machines. Andrew is engaged in ________. A) planning B) organizing C) leading D) controlling	A) planning
32) Donald's ability to complete activities efficiently and effectively with and through other people is known as ________. A) management B) leadership C) entrepreneurship D) delegation	A) management
37) Ellen's ability to produce the same amount of product with fewer personnel is a reflection of her ________. A) effectiveness B) organizing skills C) leadership D) efficiency	D) efficiency
40) The fact that Eileen achieves her departmental goals is an indication of her ________ as a manager. A) leadership B) effectiveness C) efficiency D) attention to detail	B) effectiveness
41) If your team quickly painted the wall but discovered afterward it was the wrong wall, your team would be ________. A) efficient but ineffective B) efficient and effective C) effective but inefficient D) neither effective nor efficient	A) efficient but ineffective
42) If Fiona accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is ________. A) efficient, but ineffective B) a leader, but not a top manager C) project-oriented, but not effective D) effective, but inefficient	D) effective, but inefficient
43) More than a hundred years ago, Henri Fayol proposed that managers performed five functions. They were ________. A) planning, organizing, directing, evaluating, and controlling B) organizing, directing, coordinating, evaluating, and controlling C) planning, organizing, directing, coordinating, and controlling D) planning, organizing, commanding, coordinating, and controlling	D) planning, organizing, commanding, coordinating, and controlling
46) When Gavin decides how many units of output his employees should produce, he is performing which of the following management functions? A) controlling B) leading C) planning d)organizing	C) planning
48) The human resources manager is meeting with the production manager to write job descriptions and to decide how to group jobs for a new production line. These two are engaged in ________. A) planning B) organizing C) leading D) controlling	B) organizing
49) Two of Brent's subordinates have not been getting along, a situation that has now interfered with their productivity. When Brent meets with them to resolve the conflict, he is engaged in ________. A) planning B) organizing C) leading D) controlling	C) leading
52) When Fred tells the employees that he is sure they can fulfill the schedule because they are good and skilled employees, he is performing which of the following management functions? A) controlling B) leading C) negotiating D) delegating	B) leading
53) When Brandi is sharing with her team members the information she received at this morning's production meeting, she is performing the Mintzberg role of ________. A) liaison B) monitor C) entrepreneur D) disseminator	D) disseminator
55) When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions? A) controlling B) leading C) evaluating D) monitoring	A) controlling
57) According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature. A) informational B) interpersonal C) technical D) decisional	B) interpersonal
58) When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is performing one of Mintzberg's ________ roles. A) interpersonal B) informational C) decisional D) organizing	A) interpersonal
60) Mark is vice president of finance. At his level of management, he is more likely to use the role of ________ than ________. A) leader; disseminator B) spokesperson; negotiator C) figurehead; liaison D) disseminator; leader	D) disseminator; leader
61) Connie has an idea for a new product she would like to produce and market. Mintzberg would consider the activities necessary to form and launch her company to be part of the ________ role. A) planning B) resource allocator C) negotiator D) entrepreneur	D) entrepreneur
63) One of Calvin's employees is having problems with a production machine so Calvin helps him troubleshoot the problem. Calvin is using his ________ skills. A) negotiator B) technical C) interpersonal D) conceptual	B) technical
64) ________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product or service the organization's customers. A) Human B) Technical C) Conceptual D) Empirical	B) Technical
65) When Paul manages the employees who produce the product, he is utilizing his ________. A) conceptual skills B) disseminator skills C) technical skills D) interpersonal skills	C) technical skills
67) ________ skills involve the ability to work well with other people, both individually and in a group. A) Technical B) Assessment C) Planning D) Interpersonal	D) Interpersonal
68) When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills? A) conceptual skills B) interpersonal skills C) negotiator skills D) disturbance handler skills	B) interpersonal skills
69) When Sam Walton visited his Walmart stores, he would often lead the employees in cheers and give inspiring speeches. Sam knew the importance of ________ skills. A) decisional B) technical C) interpersonal D) conceptual	D) interpersonal
70) Ralph's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill? A) conceptual B) communication C) effectiveness D) monitor	A) conceptual
71) Which one of the following is true concerning the three managerial skills? A) Technical skills tend to be most important for middle-level managers. B) Conceptual skills are most important for lower-level managers. C) Interpersonal skills remain equally important to all levels of management. D) Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.	C) Interpersonal skills remain equally important to all levels of management.
72) Because Sterling is a shift manager, ________. A) his technical skills are of the utmost priority B) his conceptual skills are of the utmost priority C) his interpersonal skills are not important D) he need not have any empirical skills	A) his technical skills are of the utmost priority
73) Terry has recently been promoted from shift manager to department manager. As a result, ________. A) his empirical skills are going to be most important B) the importance of his technical skills is reduced C) his conceptual skills are going to take the priority D) the importance of his interpersonal skills is reduced	B) the importance of his technical skills is reduced
74) The CEO of MindWerks must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong ________ skills. A) technical B) interpersonal C) conceptual D) controlling	C) conceptual
75) Ethan is the president of his organization. Therefore, ________. A) he should be very sound in his technical skills B) he can manage with limited financial skills C) conceptual skills are the most important skills that Ethan requires D) his interpersonal skills are not important	C) conceptual skills are the most important skills that Ethan requires
95) Increased accountability of employees is typically caused by ________. A) increased digitization B) increased emphasis on organizational ethics C) security threats to the organization D) discrimination concerns	B) increased emphasis on organizational ethics
96) What is the connection between managers and customers? A) Today, managers are expected to interact regularly with customers. B) Managers in service industries are expected to deliver customer service. but managers in manufacturing are not. C) Managers must create a customer-responsive organization in order to survive successfully in today's environment. D) There is no connection between managers and customers.	C) Managers must create a customer-responsive organization in order to survive successfully in today's environment
97) Social media is a communications tool which should be ________. A) used to publish one-way messages from managers to employees B) banned from the workplace C) limited only to top managers D) used to foster cooperation and collaboration	D) used to foster cooperation and collaboration

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