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why our company?
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I see this opportunity as a way to contribute to your company, I feel my skills are particularly well-suited to this position, considering my work experience and I feel I can do my best work here.
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What do you like most about this company?
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The good reputation of the company and based on my personal experience the products that you offer
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What can you tell me about Bodycare?
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I know that is focused on the sale of products for personal use such as cosmetics, skincare and haircare products, fragrances, ….. I also know that you have the physical shops, and you also offer an online sales service through your website.
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What skills do you need to be a good shop assistant ?
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Is necessary to have good communication and customer service skills. For example, listening to the customer, having good product knowledge, telling the customer about offers and discounts, and upselling.
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Do you have any customer service experience
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Yes, I worked for 6 months in a charity shop where I dealt daily with the customers and the care of the shop.
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A customer complains about the service, what do you do?
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Stay calm and have good knowledge of the shop's sales processes (returns,). I would apologise and ask the customer what can i do for them. If the solution is something I can handle on my own, I will make sure to do it. However, I would contact the shop manager if they need a service I cannot provide. I would also request feedback from my shop manager to improve my services.
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Team Work
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I am comfortable working on your own but also enjoy being in a team. For example, you can share ideas and offer advice and support. I experienced it during my working time with my co-workers.
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Imagine you are helping a customer locate a shopping item and another customer is at the counter, what do you do
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If I had to serve multiple customers, I would tell the person waiting that I would be with them shortly. Then, I would finish up my task of helping the other customer. I would also make sure both customers are satisfied.."
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Imagine a customer becomes angry and wants to speak to a supervisor. What do you do?
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If a customer wants to speak to my supervisor, I would agree and apologise for not providing the service they need. Then, I would contact my supervisor and explain the situation to them. Next, I would request feedback and learn from it so I can avoid similar situations in the future.
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